FAQ

Find answers: applying and learning PINS basics

How can I join?

To become a member, fill out the online application form here or register the card you have received at one of the PINS Partners here.

I forgot my password/e-mail

There is a link to “I Forgot my password” in the upper right corner of web page. You will receive link to your e-mail and will be offered to choose new password. 

I don’t want to receive any newsletters from PINS. What should I do?

You can manage your communication preferences in your account online. In case you need an advice, please contact PINS Member service.

Will I get member statements or other account related information by post?

No. You can view your PINS account information online. The amount of PINS you have is also shown in the upper right-hand corner of every PINS newsletter.

How do PINS expire?

All PINS collected at PINS partners are valid for 3 years (except for Executive and VIP status card owners). If these PINS are not spent within this time, they expire irreversibly on the day they were collected 3 years ago.

Can I transfer PINS from my account to another member’s account?

No, it is not possible to transfer PINS to another account, but you can create Friends and Family Account, where you can put PINS together with your friends and family members.

WHY CAN`T I ACCEPT THE INVITATION TO FRIENDS AND FAMILY ACCOUNT?

Remember that the person who invited you must first log out from his/her account, if you wish to accept the invitation from the same device.

I lost my card – what should I do? Will the PINS disappear?
How much does a new card cost?

Please contact PINS Member service, we will send you the new card by post within two weeks. No charges apply/It is for free. New card will be linked to the same account, so your PINS will be available there immediately.     

I have changed my surname – how do I change it? What should I do?

Please contact PINS Member service by filling in web contact form here. We will change all the details and send you a new card by post within 2 weeks. In case you have non-personalized PINS card (without name, just with the number on your card), we will change details in your profile accordingly and you can use your existing PINS card. 

How long does it take for me to receive PINS card?

It might take up to two weeks for your card to be delivered to your postal address. Make sure your address is correct in your profile.

I have 2 cards – can I combine PINS?

Yes, you can do it online here- just a few clicks away.

Find answers: collecting PINS

Where can I collect PINS?

A full list of partners who issue PINS can be found on our webpage, in the “Collect PINS” section.

Where is it possible to see all the places where PINS can be collected?

PINS have more than 700 Partners global, local and online. For your convenience all the Partners are available in our Partners map

How do I keep track of whether I have received all my PINS and see my account balance?

We will inform you about your account status in our newsletters, but you can follow up your account status daily in your account statement in www.pinsforme.com

Log in to your account at www.pinsforme.com, using your e-mail and password. Click on “My Account” and then on “Account statement”. All of your collected PINS will be shown there.

Are there any exceptions for collecting PINS?

Some of the Partners might have exceptions on Collecting PINS, please look at Partners page at Collect section here.

What are status PINS?

Status PINS define your membership level in the program. Status PINS may only be collected from airBaltic. These PINS define your membership level in the program. If you reach certain Status PINS thresholds within 12 months, you will qualify for Executive or VIP status with all the associated benefits. Status PINS cannot be redeemed and they expire after 12 months.

How long does it take for me to receive PINS?

Please note that this may differ from Partner to Partner. It might take from 1 day up to 3 weeks. Precise information you can find in Partners pages in www.pinsforme.com.

How do I collect PINS on Airbaltic flights?

You can collect PINS on all regular airBaltic operated flights. The number of PINS you can collect on airBaltic flights depends on the amount spent on your particular flight and on its booking class. Please see the “Collect” section for the number of PINS. To collect PINS, you should enter your membership number when booking tickets and show your PINS card when checking in for your flights. The name and surname on your ticket must always match your PINS account details.

When will the PINS for a flight appear on my account?

PINS are usually credited within 10 days after the flight. If they do not appear in your account within 10 days after the flight, please fill out the form to claim the missing PINS online at www.pinsforme.com

Find answers: spending PINS

How many PINS do I need in order to get a reward?

You can get your reward starting from 1 PINS in Lähikauppa and SIWA shops in Finland  to pay your grocery shopping and reward starting from 100 PINS in our Rewards shop online. 

How can I book SuperSaver flights?

First, decide where you would like to go. Then, to book your reward flight, contact the PINS Member Service, stating your name and surname, your PINS membership number, and let us know where you want to fly.

How much do SuperSaver flights cost?

SuperSaver tickets are available from 4200 PINS. See the PINS and destinations table here: www.pinsforme.com

Should I book SuperSaver flights in advance?

SuperSaver tickets should be booked well in advance: we recommend 3 to 7 months in advance.

Can I check the availability of Super Saver flights?

Flight tickets are subject to SuperSaver seat availability on each route. You can find out the availability on a particular flight by contacting the PINS Member Service 

Can I give away/donate my PINS to someone?

Yes, you can donate any amount of PINS in online reward shop. There is an option to donate PINS with certain regularity and select certain amount – once per month, just once, all PINS in your account or specific amount of PINS.

Does Super Saver tickets include a luggage allowance?

Economy class SuperSaver tickets include 8 kg hand luggage.
Business class SuperSaver tickets include 3 items of checked-in luggage, 30 kg total.

Are there any additional fees for Super Saver flights?

Airport taxes and add-on items (such as luggage, meal on board, insurance) must be covered separately. The amounts can vary depending on the destination.

Can I pay for a SuperSaver ticket with PINS and money?

No, SuperSaver flights are only available for PINS: the amount shall cover the ticket fare.

Can I buy SuperSaver tickets for other people, such as my children or friends?

Yes, it is possible to buy SuperSaver tickets for other people if your PINS balance allows it.

What kind of tickets can be upgraded to business class?

Tickets that can be upgraded to Business class are Premium class tickets.