Terms and conditions

Main PINS Program Terms & Conditions (updated on 01.08.2016.)

  1. Definitions

1.1. PINS.CO – PINS.CO SIA (Reg. No. 40103273540, Kaļķu street 12, Rīga, LV-1050 Latvia)

1.2. Program – PINS loyalty program, created and maintained by PINS.CO.

1.3. PINS – units which can be collected for purchasing goods/services from the Partners as well as exchanged for goods/services which are offered as part of the Program.

1.4. Terms – the terms governing the Program rules and procedures that are binding on the program Members and Partners. The definitions that are not included in the Terms shall be interpreted in accordance with the applicable laws and regulations.

1.5. Program Application – an application created by PINS.CO, located at the www.pinsforme.com website, designed for the Program members to create their online profiles and to use their account information.

1.6. PINS Mobile App (PINS App) – Program Mobile Application created by PINS.CO, designed to run on mobile devices for the Program members to create their online profiles and to use their account information.

1.7. PINS Member or Member means a person who is enrolled in the Program or who is enrolled in the Program by its legal representative and who has agreed to these Terms and who has been approved for participation in the Program by PINS.CO.

1.8. PINS Account or Account means an account opened for a PINS member, based on the member’s personal data submitted voluntarily, for the registration of PINS collected and / or spent by the Member. The PINS account is available on the Member’s online profile at www.pinsforme.com or via PINS Mobile App.

1.9. PINS Members Collective Account or Collective Account means a group of accounts created in the Program Application, which allows to join PINS from several Accounts, thus providing new opportunities for using PINS.

1.10. PINS Membership Number – the number indicated on the Card is a unique Member identification number which is linked to the Account.

1.11. Partner means a PINS.CO partner who has entered into a contract for collecting and/or spending PINS with PINS.CO or another enterprise which is authorized to enter into such agreements on behalf of PINS.CO.

1.12. Card means a Program membership card with a Membership number. There are three types of cards:

1.12.1. Personalized Card – PINS card with the Program membership number, cardholder’s name and the Program membership level (optional);

1.12.2. Non-personalized Card – PINS card with the Program membership number;

1.12.3. Temporary Card – paper card printed from the PINS member’s online profile, accessible via PINS Mobile App or attached to the application form. Temporary card must contain a clearly legible PINS membership number.

1.13. Application Form – an online application form filled out at www.pinsforme.com or PINS Mobile App, an application in paper form or the willingness to participate in the Program expressed in any other form and registered in the Program Application.

  1. Membership eligibility criteria

2.1. Name, surname – the name and surname indicated in the application must match the data of identity documents (passport, driving license, ID card).

2.2. Age – any natural person who has reached the age of 2 may become a PINS member. Persons who are not legally accountable according to their country of citizenship are represented in the Program by their parents, legal guardians, trustees or any other person which is legally entitled to represent the Person.

2.3. Address – the address indicated by the Member on the Application Form for sending the Personalized Card or other Program related correspondence.

  1. Commencement of membership

3.1. Only individuals who have filled out the Application Form may become Members.

3.2. By applying and using the Program benefits, the Member agrees to these Terms and any future amendments thereof. The current version of the Terms is available at the PINS website www.pinsforme.com.

3.3. Program Application can be submitted and membership approval can be received just once.

3.4. PINS.CO is entitled to reject any Program application without specifying the reason.

3.5. The Card issued may be used by the Member or the Member’s lawful representative only and the membership is non-transferable.

3.6. PINS.CO reserves the right to refuse a status to a Member, such as Executive or VIP status, and to unilaterally terminate the existing status without providing a prior warning to the Member.

  1. PINS account

4.1. As proof that the Member has been assigned a PINS account and that he is entitled to collect PINS, the Member shall be granted a membership Account. The Member is limited to a single PINS Account and one Card except if specifically stated otherwise in these Terms.

4.2. If participation is sought by initial registration form in PINS Mobile App, account is created only after full registration performed via Mobile App.

4.3. If participation is sought by completing a paper form, the Account shall be created within 3 weeks.

4.4. If a Member holds more than one PINS Account, PINS.CO reserves the right to close all Accounts that have no PINS without notice.

4.5. If a Member has several Accounts which have been awarded PINS, the PINS shall be transferred to the Account specified by the Member which will become the Member’s permanent Account.

4.6. The Account is attached to a unique e-mail address specified by the Member, which may be registered in the Program Application with a single Account only.

4.7. The PINS collected may be checked in the Program Application or Mobile App by using the Member’s internet profile information (by entering the e-mail address and the password used in the PINS registration). If the Member detects any errors in the account statement, he shall inform the PINS Member service (phone numbers: +371 67 280 280 in Latvia, +372 630 6660 in Estonia, +370 700 55 665 in Lithuania, +358 (0)207 64 94 24 in Finland, +7 495 2585405 in Russia; www.pinsforme.com) within one month from the date of purchase, unless agreed upon otherwise. After this period it will be deemed that the Member has approved the existing Account balance and the data shall not be corrected.

4.8. PINS Members Collective Account

4.8.1.  PINS Program Application allows joining several Accounts into a group. Creating the Collective Account and adding new Members is done in the PINS home page www.pinsforme.com under My Account section.

4.8.2.  A maximum of 8 (eight) accounts can be joined in a single Collective Account. Each Account holder can be part of just one Collective Account.

4.8.3.  The Member who creates the Collective Account also becomes its administrator and is entitled to add other Account holders to the Collective account he or she has created.

4.8.4.  By creating a Collective Account, its administrator undertakes responsibility for any actions taking place within the Account, including actions done by other members of the group.

4.8.5.  The administrator of the Collective Account is entitled to spend PINS from any account within the group. The other Members of the Collective Account can only spend PINS located in their respective accounts. The administrator of the Collective Account has the right to allow any member of the group to spend PINS from the Collective Account.

4.8.6.  To exclude an Account from the Collective Account, the administrator of the group must contact PINS Member service.

4.8.7.  When leaving a Collective Account, Member Account retains all the PINS collected and not yet spent on his or her respective Account at the time of leaving.

4.8.8.  By agreeing to join a group, the Account Holder confirms that he or she agrees to be bound by administration rules outlined in Point 4.7. of these Terms.

  1. PINS cards

5.1. When applying for the Program with one of the Partners, the Member may receive a Non-personalized card. For the Member to be registered with the Program, the Member must create an online profile at register.pinsforme.com shortly after receiving the card or fill out the Application Form enclosed with the Card.

5.2. When applying for the Program via Mobile App, the Member will be authenticated via sms and will receive a Digital card in Mobile App. Personalized card will be sent after completed registration in PINS program.

5.3. After completing the paper Application Form with Temporary card and receiving and confirming the activation e-mail (the Member approves his profile information), or applying for the Program online a Personalized PINS card will be sent to the Member’s address.

5.4. The Card is the property of PINS.CO and must be returned to PINS.CO upon request.

  1. Accrual of PINS

6.1. In order to collect PINS when using or purchasing eligible services or goods, the Member must present his PINS membership number and/or PINS card, or any other card that entitles him to collect PINS. If PINS are not automatically credited to the Member’s account, the Member may claim the missing PINS by using his online profile or by contacting the PINS Member service. If the Card or the Membership number is not presented, no privileges will be applied.

6.2. By making a purchase at Partners stores with any of the PINS payment cards, PINS can be collected for both transactions.

6.3. The Partner shall be responsible for the offers and privileges of Partners in which case the offers and benefits may be subject to the terms and conditions of the specific Partner.

6.4. No PINS will be awarded for such goods / services for which the supporting documents (tickets, flight coupons) indicate:

6.4.1. That the product or service is not used;

6.4.2. That their value has been reimbursed or compensated with cash;

6.4.3. That their validity term has expired;

6.4.4. That they have been obtained illegally.

6.5. Some partners may not allow collecting PINS when a Temporary or Digital card is presented. The number of PINS in the Account depends on the conditions in force at the time of using a Partner service or making a purchase. For all Partner services eligible for collecting PINS, which are received starting at the Program application and until the PINS Account is registered; the Member’s PINS will be recorded in accordance with these Terms.

6.6. When using the services or privileges of another loyalty program, the Member will not be awarded PINS, unless agreed upon otherwise.

6.7. The Partner shall calculate, and PINS.CO shall credit, the collected PINS to the Member’s account. These PINS can be spent in the ways intended, as specified in the Terms or other informative materials of PINS. Points received through other programs may not be used to receive the privileges or services of PINS program, unless agreed upon otherwise.

6.8. All announcements on other ways to collect PINS that are not mentioned in these Terms shall be published separately in the PINS info materials.

  1. Redemption of PINS

7.1. The PINS collected may be spent as soon as the required amount of PINS has been reached in the Member’s account for purchasing specific products / services.

7.2. Program offers spending the collected PINS at the online shop: spend.pinsforme.com. By making a purchase, the Member confirms that he or she has read and has no objections against the terms of the online shop beforehand.

7.3. The availability of the products / services may depend on their availability at the Partner’s warehouse or other conditions of the Partner. Products / services may not be combined with any other offers or specials, unless otherwise indicated. Additional information about the availability of products / services and special conditions is available on our website at spend.pinsforme.com or with the respective Partner.

7.4. After purchasing the product / services, supporting documents (award tickets and / or other purchase confirmations) will be sent to the address specified by the Member. The documents will be prepared electronically. Information about the return policy and the price for services is available in various informative materials of PINS and/or the Partner. Any questions regarding this topic may also be asked to the PINS Member service.

7.5. If the Member wishes to return the product obtained in return for the collected PINS and is able to present supporting documents, he shall only be paid the value of the product stated in the supporting documents. The collected PINS are not deleted but are credited back to the Member’s Account. If a purchase is paid from a Collective Account, PINS are returned to the Account from which the purchase has been made.

  1. PINS validity period

8.1. PINS are valid for 3 years, starting with the first day of accrual (the day when the product / service is purchased), unless agreed upon otherwise.

8.2. Status PINS are valid for 365 days from the date on which the airBaltic flight is made.

  1. Taxes, surcharges and service charges

9.1. The Member is responsible for covering all additional costs such as taxes (e.g. airport taxes and fees, security fees, delivery fees), additional charges (e.g. insurance) and service charges (e.g. booking change fee) applied to purchases of the Partner’s products / services using PINS.

  1. Violation of the terms and conditions, membership termination, program updates

10.1. The Member is entitled to terminate the Program membership at any time by informing PINS.CO thereof in writing. In this case, the PINS collected are not reimbursed or otherwise compensated and are not transferable.

10.2. PINS.CO may terminate the Member’s participation in the Program, if the following is not corrected after receiving a prior warning:

10.2.1.  Inaccurate personal data or;

10.2.2.  Damage to PINS.CO and / or PINS.CO Partners and / or their employees or other Members of the Program caused due to the Member’s acts or omissions.

10.3. In the aforementioned cases, PINS.CO reserves the right to freeze the Member’s account.

10.4. As soon as PINS.CO has terminated the Member’s participation in the Program, it can no longer be resumed.

10.5. Until the termination of the Program membership, these Terms remain valid as the Member’s membership terms.

10.6. If a Partner terminates its cooperation with PINS.CO, the PINS accrued with this Partner shall remain in the Member’s account until their expiration.

10.7. PINS.CO reserves the right to cancel the Program at any time or replace it with another program.

  1. Data protection

11.1. PINS.CO (Data manager) performs personal data processing in accordance with the Personal Data Protection Law and other applicable laws of the Republic of Latvia.

11.2. PINS.CO reserves the right and the Member agrees that the personal data provided by the Member and the information on purchases registered in the system shall be used for the following purposes:

11.2.1.  To identify the Member;

11.2.2.  To create Program statistics;

11.2.3.  To inform the Member of the Program activities, offers and news to the extent allowed by the Member;

11.2.4.  To inform the member about their PINS account balance.

11.2.5.  To inform the Member of third party offers insofar authorized by the Member by registering in the Program or as otherwise agreed with the Member.

11.3.  The Member who attracts new members to the Program shall ensure personal data processing in accordance with the Personal Data Protection Law and other laws valid in the Republic of Latvia. The Member receives no remuneration or compensation for such attracting of new members, unless specifically agreed upon.

11.4. Data submitted by members will be processed and stored within the European Union and the United States of America or other countries, for which the Member may receive a separate notice.

  1.  Miscellaneous

12.1. The Member is obliged to use and store the Card with care. The Member should endeavor to protect the Card from high temperatures, electromagnetic effects and mechanical damage.

12.2. If the Card is lost, stolen, damaged or used by another person without the Member’s consent (or if the Member’s Account is being used by another person), the Member shall immediately inform the PINS client service. Until PINS Member service has been informed, the Member shall be liable for any attempts to use the Card or account information. The new Card will be issued free of charge.

12.3. PINS.CO is acting in good faith and reserves the right to modify or supplement these Terms, the products / services, the volume of the products / services or the PINS procedures set out in any other program documents, whenever such changes are considered necessary. Such changes and additions will be deemed as approved, if the Member continues to participate in the Program or if no written objections have been submitted within one month from publishing the Terms. If the Member does not agree to the changes in the Program, he may cancel his membership in accordance with Article 10.1 of these Terms.

  1. Applicable law and jurisdiction

13.1. The validity, structure and performance of these terms are governed by the laws of the Republic of Latvia and are under the jurisdiction of the Latvian courts.

13.2. If any of the foregoing conditions in whole or in part are not legally valid, it does not affect the validity of the other conditions.

13.3. In case these Terms and Conditions can have different interpretations in different languages, the English version shall prevail.